Who is the first person that you meet when you arrive at a restaurant? Usually, it's not the chef. Have you ever thought that you spend the most of your lunch or dinner with the food and wine service? It's the only link between you and the kitchen. There can be the most awarded chef to cook for you but you will not feel satisfied if the food and wine service is not experienced. Maybe because you didn't feel cuddled during the meal or you didn't like the wine suggested. I will discuss and analyse with three recognised industry professionals why the world of food and wine service is so important to the dining experience. Are you ready? Let's start!